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Frequently Asked Questions
Answers to the most common questions about booking, payment, cancellation, transfers and tours.
We accept bank transfer/EFT and agreed payment options upon booking confirmation. Deposit rates may vary by tour type; exact details are shared at the quote stage.
Yes, cancellation and refund terms depend on your booking date. See our Cancellation Policy for full details.
Yes, our Istanbul airport transfer service is available 24/7. Share your flight details and our team will arrange pickup accordingly.
Yes. For private tours, date, route, duration and content can be tailored to your needs. Just describe your preferences in your message.
We arrange guides in multiple languages, primarily English. Availability is confirmed when you book.